77da Privacy Policy
At 77da, protecting your personal information is a core responsibility, not an afterthought. This Privacy Policy explains exactly what data we collect, why we collect it, how it is used, and the rights you hold over your information as a player on Bangladesh's trusted online betting platform.
Our Commitments
How 77da Handles Your Data
These six principles underpin every data decision we make at 77da. They apply to all personal information collected through our website, mobile interface, and customer support channels.
Purpose Limitation
We collect only the personal data that is strictly necessary to operate the 77da platform, verify your identity, process payments, and comply with applicable legal obligations. We do not collect data speculatively or for undefined future uses.
Security by Design
All data transmitted between your device and the 77da platform is protected by industry-standard SSL/TLS encryption. Stored data is secured using access-controlled infrastructure with regular security audits and vulnerability assessments.
No Sale of Personal Data
77da does not sell, rent, or trade your personal data to third-party marketers or advertising networks. Data sharing is strictly limited to service providers who are contractually bound to use it only for delivering the 77da platform experience.
Your Rights, Respected
You have the right to access, correct, export, and request deletion of your personal data at any time. 77da provides clear channels to exercise these rights and commits to responding to all valid data requests within 30 calendar days.
Defined Retention Periods
We do not hold your data indefinitely. Retention periods are tied to the purpose for which data was collected. Account data is retained while your account is active and for a defined period after closure to meet legal and audit obligations.
Transparent Communication
When this Privacy Policy changes in a material way, 77da will notify active account holders by email and post a prominent notice on the platform before changes take effect. We believe you should always know how your data is being used.
1. Introduction
This Privacy Policy ("Policy") describes how 77da ("77da", "we", "us", or "our") collects, processes, stores, and protects the personal information of users ("you", "your", or "Player") who access or use the 77da online betting and casino platform available at 77da.io and all associated subdomains, mobile interfaces, and customer support channels.
By registering an account on 77da, making a deposit, placing a wager, or otherwise using the platform, you acknowledge that you have read this Policy in full and that you consent to the collection and processing of your personal data as described herein. If you do not accept this Policy, you must not use the 77da platform.
This Policy is incorporated by reference into the 77da Terms and Conditions. In the event of any conflict between this Policy and the Terms and Conditions on the specific subject of data privacy, this Policy shall prevail.
Scope: This Policy applies to all personal data collected through the 77da website, mobile browser interface, in-app messaging, live chat support, email communications, and any telephone or WhatsApp support interactions. It does not apply to third-party websites or services that may be linked to or integrated with the 77da platform — those services maintain their own privacy policies.
2. Data Controller
For the purposes of this Policy, 77da acts as the data controller in respect of all personal information collected directly from players through the platform. As data controller, 77da determines the purposes for which personal data is processed and the means by which that processing takes place.
If you have any questions about how your personal data is handled, or wish to exercise any of your data rights described in Section 10, you may contact 77da's data support team via email at support at 77da.io. All data-related correspondence should be submitted in writing in English and should clearly state the nature of your request and your registered account details.
3. Data We Collect
77da collects the following categories of personal data from players and prospective players. The specific data collected in any given interaction depends on the context and the nature of the service being accessed.
| Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full name, date of birth, national ID number, passport number | Registration & KYC verification |
| Contact Data | Email address, mobile phone number, city of residence (e.g., Dhaka, Chittagong, Sylhet) | Registration & support interactions |
| Financial Data | Mobile wallet numbers (bKash, Nagad, Rocket, Upay), transaction amounts, deposit and withdrawal history | Payment processing |
| Gaming Data | Bet history, game session logs, win/loss records, bonus usage, wagering activity | Ongoing platform use |
| Technical Data | IP address, device type, operating system, browser type and version, screen resolution | Every platform visit |
| Usage Data | Pages visited, features accessed, session duration, click patterns, referral source | Every platform visit |
| Communications Data | Live chat transcripts, email correspondence, support ticket content, WhatsApp message records | Support & dispute interactions |
| Verification Documents | Scanned or photographed national ID card, passport, proof of address, payment method screenshot | KYC & AML compliance checks |
3.1 Sensitive Data
77da does not intentionally collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, genetic or biometric data, or medical records. To the extent that any such information is incidentally disclosed in a support communication or document submission, it will not be used for any processing purpose other than verifying the document's authenticity and will be deleted from active records as soon as that purpose is fulfilled.
4. How We Collect Data
77da collects personal data through the following means:
- Directly from you: When you register an account, complete your profile, submit KYC documents, initiate a deposit or withdrawal, contact support, or respond to a 77da survey or promotional communication.
- Automatically: When you visit and interact with the 77da platform, our servers and analytics systems automatically log technical and usage data including your IP address, device identifiers, session duration, and pages visited.
- Through cookies and similar technologies: As described in Section 7, 77da uses cookies and related tracking technologies to maintain your session, remember your preferences, and analyse aggregate platform usage patterns.
- From payment service providers: When a deposit or withdrawal is processed through bKash, Nagad, Rocket, Upay, SureCash, or Dutch-Bangla Bank mobile banking, the relevant payment provider may share transaction confirmation data with 77da to reconcile your account balance.
- From game providers: Third-party game studios (including Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Microgaming, and Spribe) may share game session data — such as round IDs, stake amounts, and outcomes — with 77da for settlement, dispute resolution, and responsible gaming monitoring purposes.
- From fraud and identity verification services: Where 77da uses third-party identity verification or fraud detection tools, those services may provide data points that augment our own records for the purposes of KYC compliance and risk management.
5. Purpose & Legal Basis for Processing
77da processes your personal data only where a valid lawful basis exists for doing so. The primary purposes for which we process data, and the corresponding legal basis in each case, are set out below.
5.1 Contract Performance
We process your identity, contact, and financial data in order to open and manage your account, process your deposits and withdrawals, settle your bets, and deliver the gaming services you have requested. This processing is necessary for the performance of the contract between you and 77da.
5.2 Legal and Regulatory Compliance
We process identity, financial, and gaming data in order to fulfil our obligations under applicable anti-money laundering rules, Know Your Customer requirements, fraud prevention obligations, and responsible gaming standards. This processing is necessary for compliance with applicable legal obligations.
5.3 Legitimate Interests
We process technical, usage, and gaming data to improve platform performance, detect and prevent abuse, conduct security monitoring, resolve disputes, and develop new product features. This processing is based on 77da's legitimate interests in operating a safe, reliable, and commercially viable platform, subject always to your right to object as described in Section 10.
5.4 Consent
Where we rely on your consent — for example, to send you promotional communications about 77da offers, bonuses, or seasonal promotions — we will ask for that consent clearly and separately. You may withdraw your consent for marketing communications at any time by contacting support or using the unsubscribe mechanism provided in any marketing message.
6. Data Sharing & Third Parties
77da does not sell, rent, or trade your personal data to any third party. We may share limited personal data with the following categories of third-party service providers, strictly on a need-to-know basis and subject to appropriate contractual data protection obligations:
- Payment Processors: bKash, Nagad, Rocket, Upay, SureCash, and Dutch-Bangla Bank mobile banking, for the purpose of processing deposits and withdrawals.
- Game Providers: Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Microgaming, Spribe, and other licensed studios, for the purpose of delivering and settling game rounds.
- Identity Verification Services: Third-party KYC and AML compliance providers engaged to verify your identity and screen transactions against sanctions and watchlists.
- Customer Support Platforms: Live chat and WhatsApp-based support infrastructure providers who process communication data solely to facilitate your support interactions with 77da.
- Analytics Providers: Aggregated, anonymised usage data may be processed by analytics tools to help 77da understand overall platform performance. No individually identifiable data is shared with analytics providers for advertising purposes.
- Law Enforcement and Regulatory Bodies: Where required by applicable law or a valid legal order, 77da may disclose personal data to government agencies, law enforcement authorities, or financial intelligence units without prior notice to you.
Contractual Safeguards: All third-party service providers who process personal data on behalf of 77da are required to enter into data processing agreements that bind them to process data only on documented instructions, to implement appropriate technical and organisational security measures, and to promptly notify 77da of any personal data breach affecting your information.
7. Cookies & Tracking Technologies
77da uses cookies — small text files stored on your device — and similar tracking technologies to provide core platform functionality, maintain your login session, remember your language and display preferences, and analyse how players use the platform. The following types of cookies may be in use:
7.1 Strictly Necessary Cookies
These cookies are essential for the 77da platform to function. They enable core features such as keeping you logged in during a session, maintaining your betting slip, and remembering your cookie preference selections. These cookies cannot be disabled without impairing platform functionality.
7.2 Functional Cookies
Functional cookies allow the platform to remember choices you have made — such as your preferred deposit method or display settings — and to provide enhanced, more personalised features. These cookies do not track your browsing activity on third-party websites.
7.3 Analytics Cookies
Analytics cookies collect aggregated, anonymised information about how visitors use the 77da website, including which pages are visited most frequently and where users encounter errors. This data helps 77da improve the platform experience. No personally identifiable data is stored in analytics cookies.
7.4 Managing Cookies
You can control and delete cookies through your browser settings. Most modern browsers allow you to block or restrict cookies from specific domains, to delete all stored cookies, or to configure alerts when cookies are being set. Please note that disabling strictly necessary cookies will affect your ability to use core 77da features including account login and payment processing.
8. Data Retention
77da retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal, regulatory, accounting, or reporting obligations. The following general retention periods apply:
- Active Account Data: Retained for the full duration of your account's active status.
- Post-Closure Account Data: Following account closure — whether initiated by you or by 77da — identity, contact, and financial data is retained for a minimum of five (5) years to satisfy anti-money laundering record-keeping requirements.
- Transaction Records: Deposit, withdrawal, and betting transaction records are retained for a minimum of five (5) years from the date of the transaction.
- Support Communications: Live chat transcripts, email correspondence, and support ticket records are retained for two (2) years from the date of the interaction, or longer where the communication relates to an open dispute or investigation.
- KYC Documents: Verification documents (ID scans, proof of address) are retained for five (5) years following the completion of the verification process or account closure, whichever is later.
- Technical and Usage Logs: Server logs and aggregated analytics data are retained for up to twelve (12) months, after which they are anonymised or deleted.
Upon the expiry of applicable retention periods, personal data is securely deleted or anonymised in accordance with 77da's internal data disposal procedures. Anonymised data — from which no individual can be identified — may be retained indefinitely for statistical and platform improvement purposes.
9. Data Security
77da implements a comprehensive set of technical and organisational measures designed to protect personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include, but are not limited to:
- SSL/TLS encryption for all data transmitted between your device and the 77da platform.
- Encryption of sensitive stored data including payment-related records and KYC documents.
- Access controls and role-based permissions limiting internal access to personal data on a strict need-to-know basis.
- Regular security assessments, penetration testing, and vulnerability scanning of the platform infrastructure.
- Two-factor authentication options available to account holders to enhance account-level security.
- Staff training on data protection obligations and secure data handling practices.
Data Breach Response: In the event of a personal data breach that poses a risk to your rights and freedoms, 77da will notify affected account holders without undue delay and will take all reasonable steps to contain the breach, assess its impact, and prevent recurrence. We maintain an internal incident response procedure for this purpose.
While 77da takes all reasonable steps to protect your data, no internet-based platform can guarantee absolute security. You are responsible for keeping your own account credentials confidential and for using a secure, private device and network connection when accessing the 77da platform.
10. Your Data Rights
As a player whose personal data is processed by 77da, you hold the following rights. To exercise any of these rights, please submit a written request to support at 77da.io with the subject line "Data Rights Request" and include your registered username and a clear description of the right you wish to exercise.
10.1 Right of Access
You have the right to request a copy of the personal data that 77da holds about you, together with information about how it is processed. We will provide a response within 30 calendar days of a valid, verified request.
10.2 Right to Rectification
If any of your personal data held by 77da is inaccurate or incomplete, you have the right to request that it be corrected or updated without undue delay. You may also update certain account details directly through your account profile settings.
10.3 Right to Erasure
You may request that 77da delete your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent and no other lawful basis exists, or where the data has been unlawfully processed. This right is subject to overriding legal obligations — for example, 77da cannot delete transaction records that are required to be retained under anti-money laundering law.
10.4 Right to Restrict Processing
In certain circumstances — for example, while a dispute about data accuracy is being resolved — you may request that 77da temporarily restrict the processing of your personal data to storage only.
10.5 Right to Data Portability
Where processing is based on your consent or on a contractual basis and is carried out by automated means, you have the right to receive a copy of your personal data in a structured, commonly used, machine-readable format, and to request that it be transmitted directly to another controller where technically feasible.
10.6 Right to Object
You have the right to object to the processing of your personal data where that processing is based on 77da's legitimate interests, including profiling. You also have an absolute right to object to direct marketing at any time. Where you object to legitimate-interest processing, 77da will cease processing unless it can demonstrate compelling legitimate grounds that override your interests.
10.7 Right to Withdraw Consent
Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out prior to withdrawal.
11. Minors & Age Restriction
The 77da platform is strictly intended for adults. The minimum age to register and use 77da is 21 years. 77da does not knowingly collect or process personal data from individuals under 21 years of age.
If 77da becomes aware that personal data has been collected from a person under 21 years of age, all such data will be deleted immediately and the associated account will be permanently closed. Any deposits made and any winnings accrued by an underage account will be forfeited.
If you are a parent or guardian and believe that a minor in your care has registered an account on 77da, please contact us immediately at support at 77da.io so that we can take prompt action.
21+ Only: 77da supports responsible gaming for adults. Players must be 21 years of age or older. If you believe gambling is negatively affecting your finances, relationships, or wellbeing, please visit our Responsible Gaming page or contact support immediately.
12. International Data Transfers
In the course of delivering the 77da platform, some personal data may be processed by servers or service providers located outside Bangladesh. Where such international transfers occur, 77da takes steps to ensure that your data is afforded a level of protection consistent with the principles set out in this Policy, including through the use of contractual clauses that bind recipients to appropriate data protection standards.
By accepting this Policy and using the 77da platform, you acknowledge and consent to the transfer of your personal data to other jurisdictions as described in this section, subject always to the safeguards described above.
13. Marketing Communications
With your consent, 77da may send you promotional communications about new games, bonus offers, seasonal promotions, and 77da-related news via email, SMS, or WhatsApp. These communications will be sent only to players who have opted in to receiving them during registration or through their account settings.
You may opt out of marketing communications at any time by:
- Using the unsubscribe link included in any marketing email from 77da.
- Updating your communication preferences in your account settings.
- Contacting 77da support at support at 77da.io and requesting removal from all marketing lists.
Please note that opting out of marketing communications does not affect the receipt of transactional or operational messages — such as deposit confirmations, withdrawal notifications, account verification requests, or security alerts — as these are required for the operation of your account.
14. Policy Amendments
77da reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, regulatory guidance, platform features, or data processing practices. When material changes are made, 77da will notify active account holders by email and display a prominent notice on the platform at least seven (7) days before the revised Policy takes effect.
The "Last Updated" date at the top of this Policy indicates when it was most recently revised. Continued use of the 77da platform after the effective date of any amendment constitutes your acceptance of the revised Policy. The most current version of this Privacy Policy is always available at 77da.io/privacy-policy.
15. Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or to the way 77da handles your personal data, please contact us using the details below. All data-related requests must be submitted in writing in English and should include your registered username or account email address to allow us to locate and verify your account.
- Email: support at 77da.io
- Live Chat: Available 24/7 through the 77da platform
- WhatsApp Support: Available 24/7 — details provided upon registration
- Response Time: 77da aims to acknowledge all data-related requests within 48 hours and provide a full response within 30 calendar days.
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